I booked a one-bedroom suite with a king bed and sofa over the phone. However, when I arrived, I was assigned a wheelchair-accessible room. This was not the room I had expected or requested, and I found it to be very uncomfortable for my stay. The bed was especially uncomfortable and made loud noises every time we sat down, turned over, or got up. It was difficult to get a good night's sleep because of the constant noise. The front desk associate who checked me in, Axel, was not helpful. I also discovered that inaccurate notes had been added to my reservation stating that there were six people staying in my room. This information is completely false. If your security cameras are reviewed, they will confirm how many people actually entered and stayed in my room. When I called the front desk to explain that I had been assigned an accessible room and requested the one-bedroom suite I had booked, the only alternative I was offered was a standard room with a king bed and sofa—not the one-bedroom suite I had reserved and paid for. This was not an acceptable solution. In addition, I was not given clear directions on how to find my room, which made the check-in experience even more frustrating. Overall, I was very disappointed with the poor and inconsiderate customer service I received. I expected the room type I reserved, accurate recordkeeping, and professional assistance from the staff. Unfortunately, my experience did not meet those expectations, and I hope this feedback is taken seriously to improve future guest experiences.

Very comfy beds, beautiful property. Very friendly staff and clean pool. On the night we stayed, there was a bunch of kids playing hide and seek in the courtyard and it was cool to watch kids be kids and it was a safe environment for them to do so.

For 2 nights at almost $700, this room wan not clean. One off the queen beds had filthy sheets with what appeared to be old blood stains! Also there were cleaning wipes stuck in the shower drain. I will not be wasting my money here again.

Do not fully understand why this property was rated low in the past; I think it is a pretty decent marriott stay with clean and modern rooms. You also get a balcony which is a nice plus. For me the only negative was the poor soundproofing for exterior noises but this seems to be a common problem in California hotels anyway.

Needed a hotel near the hospital off of Lomita Blvd and this one for the bill. The hotel was nice and quiet. The room was clean and did not smell at all as others state the they have experienced. The water pressure in the shower and temperature of the hot water was perfect. Staff was friendly at check in and check out. Will definitely be staying here again when we come back this area.

It’s an old Courtyard. Outside looks brand new but inside definitely dates it. It’s fairly dark inside. Rooms have a musty smell. Water for shower did not get hot. Staff was friendly. Courtyard outside is well kept.

We're paying almost $200 a night for zero service. I'm sitting in the lobby writing this review because we literally have to sit here and monitor them to get anyone to clean our room. It's been five days with no one coming by- no trash emptied, no fresh towels, no bedding, no nothing. We asked people yesterday twice, were guaranteed we were on the list to be cleaned, nothing. We asked today, were guaranteed someone was going "immediately", two hours later nothing. We made the front desk go get someone, stood there and watched her go in our room and that was the only way we finally got anything done but they didn't wipe the counters or vacuum and they didn't empty one of the trash cans. All they did was replace the linens and empty one trash can. No manager on site to talk to. This is the worst hotel service I've ever had in my life. I won't come back. We'd go somewhere else now if we could. This isn't worth the astronomical price and it's definitely not 3 stars.

Nice hotel and best of all: quiet! Although in a dense part of the city the hotel is configured around its namesake courtyard. Unlike other hotels in the area, you aren’t subjected to incessant traffic sounds. Plus, like other hotels in the area. You don’t have to pay for parking. The only downside is there’s no coffee available other than paying the high prices at the Starbucks. Sadly, most hotels no longer offer a coffee bar to guests. Marriott being one of them. Annoying to have to wait in line and pay the high prices just to get a coffee in the morning. But otherwise, a wonderful stay.

RUN!! Absolutely filthy and dingy, the staff is abysmal, have no regard for cleanliness or safety regulations. The manager Evelyn is unprofessional and should be fired. The entire hotel should be shut down for unsafe and unsanitary conditions of their water supply in the hotel, people sleeping on the furniture in lobby, absolutely filthy and disgusting overall. The rooms should be rebuilt as they have a musty odor that has imprinted deep within the carpets and walls, and the beds are broken in and need replacement. The frames of the beds are old and need replaced, overall, do not ever stay here. The staffs response to the conditions described above was to call customer service, and customer service thought it appropriate to not refund the stay given the abysmal conditions. Better off staying somewhere else.

Unfortunately, our experience at this Courtyard by Marriott was extremely disappointing and left me with serious concerns about both the room conditions and how issues were handled afterward. The room had a strong musty, mildew-like odor that never went away. It was so unpleasant that we had to keep the balcony door open overnight just to be comfortable in the space. The beds were also very uncomfortable—thin, overly soft mattresses that sat low to the ground and offered little support. What concerned me most was the cloudy and white appearing tap water. Because of this, we did not feel safe showering or even washing our hands or faces. We contacted the front desk right away, and the staff confirmed this was not normal. We were told the matter would be corrected and that a manager would follow up with us. However, no manager reached out. We had to follow up ourselves multiple times, and it took about a week to receive any response. In the end, what was initially promised was not honored, and only partial compensation was offered. After expressing our dissatisfaction with this lack of follow-through, communication from management stopped altogether. Between the condition of the room, the water issue, and the poor follow-up, I would not stay at this property again and would not recommend it to others.