The manager a black woman salt and pepper hair and glasses. RUDE UNPROFESSIONAL!!! My car rages expired two days August 2026 and she put a notice on my car saying it would be towed in 48 hours. Hot water was shut off for 6 hours she told me only two hours because she was there. Umm hello I was there also with my children. Treats to getting my car towed, no hot water and a lacking AC!!! Big big big cock roaches!!! ?. This was an uncomfortable Stay for sure I don’t recommend.

Staffs are rude and treat guests very badly. I Made the reservation online I do not have any cards with me because my wallet was stolen, but I have Apple Pay to pay for the deposit. I called the central reservation line and they said there should be no problem. The staff would understand and will help me and when I call the reservation front desk of the actual location she told me that now that’s absolutely nothing they can do and I told him that the central office or the central reservation have told me that it shouldn’t be no problem. They have no consideration, was coming in and book my room last minute and the woman on that location is very rude. The way she speaks. She very Condescending and I asked if he could reach out to the reservation and confirm because that’s what I was told and I was just asking if she could at least do that and she said absolutely not. This is not allowed and you should just go look for a reservation and I said I don’t have any forms of cards, but I understand you know I understand that you get what you pay for, however, the reason I’m staying in this kind of hotel is because I have an animal with me in still even though guests are paying less or seems like they have nothing they shouldn’t be between guests this way we are humans and we have also our own dealing to deal with one of the things that also happen is that the room has food has beer open kind of beer clearly than clean the room don’t stick out so I just ignore it and then the following day enough I said OK I’m coming out. Thank you and then the housekeeper just just so you know let’s check in at noon Over that even just for one minute we will charge you. There’s an extra charge in screaming screaming and I told her like I understand and that was only like 1107 in the morning it’s just ridiculous. They are rude. Very rude.

This property was awful. There were no amenities. No shampoo, lotion, conditioner, hairdryer, utensils, coffee, NOTHING. Every employee I interacted with acted like I was bothering them and borderline rude. There was trash on the property that stayed there all 3 days I was there. I sent an email to the manager who never bothered to respond. Cabinets were peeling, toilet ran, tub filled up with water a needed snaking. This felt like section 8 housing. Do not stay here.

I travel to this area of California for work every three months and have been looking for a safe, comfortable hotel that I could use as my regular place to stay. Unfortunately, this property will not be one of them. I was genuinely surprised by how run-down the hotel appeared. As soon as I entered the lobby, there was a strong smell of marijuana that lingered throughout the entire first floor. The elevator was also in poor condition and had an unpleasant odor that reminded me of a dirty trash can. My room was on the second floor, and when the elevator doors opened, I was met with another overwhelming smell—something like old cooking oil mixed with stale food. Unfortunately, the room itself was no better. It had a strong odor of dirty socks and something sour. There were also several maintenance and cleanliness issues. One of the lights in the room didn't work, and the curtains would not close completely, leaving a gap that I had to pin shut with hairpins to get any privacy. The lampshades were covered in dust. I felt uncomfortable enough that I immediately went out and purchased disinfectant to wipe down all of the counters and surfaces before unpacking. At first glance, the bathroom appeared clean, but a closer look told a different story. I found an old razor cap sitting on the shower ledge and several hairs still stuck to the shower wall, which made me question how thoroughly the room had been cleaned before my arrival. The one bright spot during my stay was the staff. Every employee I interacted with was friendly, professional, and welcoming. They were easily the best part of the experience, and I truly appreciate the level of customer service they provided. Unfortunately, even excellent staff cannot make up for the overall condition and cleanliness of the property. I don't typically leave negative reviews, but as someone who travels frequently for work, cleanliness, maintenance, and a comfortable environment are essential. I had hoped this would become my go-to hotel for my quarterly trips, but unfortunately, my experience fell well below expectations, and I will be staying elsewhere in the future.

Thank you to John for checking me in. John was extremely helpful and professional. He should be a manager, if he isn't already. Other staff was very friendly as well. Rooms were clean and spacious. Full refrigerator, electric stove, sink. Beds were comfortable. 10 min drive to Redondo beach pier. Plenty of food options in walking distance, 5min 7-11 on the corner. Plenty of free parking on premises, secure.

I am very unhappy with this Hotel. They offer breakfast but in really mean just coffe and bread but if they run out of coffee at 7:00 am to bad to sad. And no hot water for tea neither. Jajajajajaj sound like a joke but its real. No room service No shampoo No soap No kleenex No dishes. And on top of that. The front desk personal have such a terrible terrible attitude. They look like they are pissed off were asked a question and the look mad like we are asking something special. They answer mean so mad ? and then they just walk away to the back room. Looks like they are forced to work or something. From all the hotels I have been this is the worst even motel 6 and 8 are better then this one. I wouldn't recommend it. My family vacations were unpleasant for this circumstance They came form far away to be close to us so we can spend some amazing quality time . But at the same time their stance were uncomfortable So disappointed I wouldn't give not even 1 star but if I don't add 1 it doesn't let me post

They had bad reviews online and I already see why. The host is extremely rude. He wouldn’t let me check in early unless I paid for each hour. And he said he did have a a room available if I wanted to do that. Otherwise, I’d have to wait until my check in time at 3 pm. And then I told him I had to use the restroom and he said there was no public restroom available (even though I already had a room reserved). So I waited over 2 hours until 3 pm and then he told me the room wasn’t gonna be ready for at least 20 minutes. And I said “You told me one was already available earlier” and then he said “the reason I don’t have a room ready now is because somebody else came and WAS willing to pay the early check in fee,” implying it was MY fault the room wasn’t ready because I didn’t want to pay extra for a room that was already overpriced at over $200. Regardless, if check in time is 3 pm, a room should be available at that time whether I pay an early check in fee or not. It’s just very unprofessional and the host is very rude and lacks accountability. And then it’s supposed to be a non smoking hotel and it stunk like smoke inside the lobby. I couldn’t stop coughing.

I purchased my 7 day stay through Priceline while at the end of my travel from Minnesota to California. After reading about the Extended Stay there was nothing notifying me that my bank card, that works every where else I purchase hotel/motel stays would end be an acceptable form of a card on file for incidentals. When I got to the location there was a sign stating this fact on the front desk which is not helpful if you don't state that you don't accept this card holder online before online purchases. Before walking out of the door paying near 700$ for a week stay they front desk gal says " I don't know why you keep looking at him, he's not the manager." I ask " May I speak with the manager?" Her reply " No, she's not here on weekends and any way she's going to say the same thing." I traveled from Minnesota to California, never being here before to be denied and sent out at night, after fully paying for 7 nights after fully paying because this establishment wouldn't accept my card for "incidentals." I have called Priceline and they stated they will ask to see if the extended stay will provide a refund. Update: After Priceline called the Extended stay I have been told I will be refunded for the seven nights, which is good. (Priceline does well by there users) and thank you to the extended stay for doing the honest thing by initiating the refund. I have stayed at multiple Extended Stays in my life and this situation is unique to this location.

I stayed here with a friend this past weekend. Immediately I noticed that the hallways smelled of weed and smoke and also air freshener like someone was trying to cover it up. We were informed by our friend that our shower doesn’t work, which is something basic that a hotel should be providing. It violates the California Health and Safety Codes to not have proper plumbing nor any accommodations for us to move to another room with the correct plumbing. The manager has also denied us a refund for our stay. The towels felt like they were going to rip apart and the beds were lumpy. The blankets were thin and smelled funky like an old shirt that’s been dusted in a scented powder that’s been tucked away in a closet for two years. The floors were super dirty and not all of the outlets worked. Would not recommend.

I do not recommend. Upon arrival found the smoke detector lying on the counter with the battery out; furniture old and beaten up; bed way too soft; desk chair seat loose and secured by only 2 of the 4 bolts; but worse of all what appeared to be mold on the shower base. Asked for a new room but was denied. Maintenance installed the smoke detector and housekeeping cleaned up the mold but still dark stains. I would give a zero if I could. I even asked to cancel 2 of my 3 nights and get a refund and I was told no.