I arrived ar 3:30 to check in, was told my room would be ready at 4:00, it was not.. I continued to check on the room as I was told.. 4:30, 4:45, still not ready.. finally had to complain enough and it was ready by 5:00. 1 hour after check in. I had booked this room over a month in advance.. the whole wedding party had a block set up months in advance... the Brides room wasn't even ready upon arrival, they had to switch her room that was booked right next to others in our party to 2 buildings away!! One of outr other party members found a used condom out side her door!! As to mine, out side my " patio" door was about 40 cigarettes, absolutely gross!! So, basically my plans at 5:00pm that day i was late to for the wedding event. Absolutely embarrassing. This will be going on google as a review as well. Never again, something should be done about this

This was one of the WORST hotel experiences I’ve ever had, not because of the incident itself, but because of how the hotel chose to handle it. In the middle of the night, like 4am, I was awakened by a man repeatedly banging on my door. He remained outside my room for approximately 15–20 minutes, left, and then came back again. As a woman traveling alone, I was terrified. I immediately called the front desk, and later even called 911 because I genuinely feared for my safety. The hotel later claimed the man was intoxicated and had mistaken my room for his own. Whether that was true or not, I had no way of knowing that at the time. I asked the staff which room he stays in but the refuse to say. From my perspective, an unknown man was outside my door in the middle of the night, and I had every reason to fear for my safety. What shocked me even more was the front desk’s response. The front desk manager, whose name started with “Z,” was extremely unprofessional. Instead of showing empathy or acknowledging how frightening the situation was, she never sincerely apologized. Throughout our interaction, her tone came across as dismissive, passive-aggressive, and impatient. At several points, she was chatting and laughing with other staff members while I was trying to explain a serious safety concern. As a guest who had just experienced a frightening incident, I felt completely ignored and disrespected. I wasn’t asking for anything unreasonable, I simply expected the hotel to take a guest’s safety seriously. That lack of professionalism and compassion was far more upsetting than the hotel’s explanation that someone had “knocked on the wrong door.” Every hotel can experience unexpected incidents. What distinguishes a good hotel from a bad one is how it responds. Unfortunately, this hotel failed completely. If you are a solo traveler, especially a woman traveling alone, I would strongly recommend staying somewhere else where your safety concerns will actually be taken seriously.

overall, my stay was just okay. for the price, i honestly don’t think it was worth it, and if i were to come back to the area, i would choose a different hotel. the front desk staff was very kind and welcoming, which i really appreciated. however, i didn’t like that when i returned to my room on checkout day, my key card no longer worked at the gate. since checkout is at the end of the day, the card should remain active until then. i also noticed several other guests having the same issue, so this seems like something that could easily be fixed by programming the cards to expire at the actual checkout time. my biggest concern was the smell of the room. it had a strong musty odor that seemed to come from the carpet and bedding. it really could use a deep cleaning and some type of deodorizing treatment. you can definitely tell this is an older property, and unfortunately the smell made the room feel less clean than it should have. i considered asking for a different room, but i had a feeling the issue wasn’t isolated to just mine. the complimentary breakfast was also disappointing. while the breakfast area itself was large, there simply wasn’t enough food to keep up with the number of guests, and the selection was underwhelming. i’ve stayed at many marriott properties over the years and have generally had great experiences, which is why this stay was especially disappointing. unfortunately, this property didn’t meet the expectations i’ve come to associate with the brand.

My stay here was fine, without any major issues. I asked for a room in the back (just in case of road noise) and I got one. My room was quiet, spacious, and clean. The kitchen was basic but fine. The included breakfast was convenient. There was an additional parking fee, which I was aware of because it was indicated beforehand. The location was a bit far from LA proper, but I was aware there'd be a tradeoff between price and proximity to LA. There were some unexpected relatively minor negative issues. There were some rust stains in the tub. The microwave door couldn't open all the way and I'm not sure that could be easily fixed. The refrigerator door couldn't quite open all the way but it seemed like that could be fixed by moving the refrigerator over, further from the wall on the side. The sofabed was initially placed so it couldn't open out into a bed, but I suppose moving it over would make watching TV more awkward. Oh yeah, I did have issues trying to use my mobile key. When it did eventually start working, my regular key cards stopped working, so I went and got new key cards, which made my mobile key stop working; at that point I just gave up on the mobile key. The person at the front desk suggested that I should have asked for mobile key activation when I checked in. No big deal to me.

We booked two rooms using our reward points. After making the reservation, on the same day I called the hotel and specifically requested that the two rooms be located as close to each other as possible. This was two weeks before our arrival day When we arrived at approximately 4:00 PM, the front desk receptionist informed me that there was no record of my request. Shortly afterward, a manager came out and stated that the request had in fact been documented, but that no nearby rooms were available at that moment. She provided us with one room in Building 5 and explained that another room in Building 6 was being prepared and would be ready in approximately 30–45 minutes. We waited on parking lot till around 5:00pm, but the second room was still not ready. As we were traveling as two families with three children, we decided to leave for dinner while waiting for the second room. Around 5:30 PM, I received a call informing me that the room was finally available. However, when I returned to pick up the room key, another front desk receptionist had no knowledge of the situation. I had to explain the entire sequence of events again before the room key could be issued. While I would not say that any individual staff member was rude, they are really not welcoming. The overall experience reflected poor communication and a lack of coordination among the hotel staff. The handling of our reservation request, room assignment, and follow-up communication suggested not enough training. This led in an experience that felt neither organized nor welcoming.

I was there to visit family who was staying at this hotel. The staff was really friendly, helpful, attentative, and professional. The lobby is clean and spacious. The restrooms in the lobby are clean. They have a good size pool and an area next to the pool to Bar-B-Q and a small gathering. I'm not to crazy about paying for overnight parking if you are already a paying guess staying at the hotel. Maybe complimentary coffee would be a good idea to have all day and night or up to 11pm. Even though I wasn't staying here, I had a good experience.

Booked my room over a month ago for two nights. I had a conference across the street. Came there that night, and they said “we do not have any rooms available”. Even though I already paid fully for two nights. They sent me down the street to a Sonesta hotel, which was disgusting. I didn’t even have pillows in my room. I’m not sure how you can have a room fully booked for over a month and all of a sudden the room disappears. So instead of being able to walk to the conference, I had to Uber. Completely ruined my experience. Then I had to harass them to get my money back for the two nights I prepaid for. I called three different times to speak with a manager who was constantly unavailable. The associate at the front desk said they “did not have the authority” to provide me a refund because prepaid rooms are usually nonrefundable. Which was confusing to me, because they canceled my room and sent me to another hotel. So while completely inconveniencing my trip, they told me to continue to call back. But again, I was at a conference and could not continue to call them for my money back for the room that THEY canceled. I even told them I was getting on a flight in a few hours. Still no phone call back. Had to dispute the charge with my bank. Poor Customer Service. Terrible experience. If I can help it, I will never stay at a Marriott again.

Stayed here while visiting family. The location is awesome and 10-15 mins from the beach and walking distance to the mall and food places. The room areas are spread out. The pool and outdoor seating area is at the front of the hotel area right behind the lobby and breakfast eating area. There is a 26 parking fee per night so be prepared. Overall the outdoors area is well kept and maintained. The rooms themselves could be updated. Pretty basic on the bathrooms and carpets in the room- which need an update. The beds were comfortable and we slept well. The breakfast area had several eating areas where you could sit so it wasn’t over crowded- both indoor, outdoor, and upstairs. Lots of options and selections to choose from. On Sunday morning just before 8 the gardeners started up their clean up and trimming with loud equipment which was a bummer. Also we are elite Marriott members and we’re not acknowledged for it at all. The girl at check in seemed like she was just trying to get us in and on to the next person. Overall, great location but the rooms need to be revamped and look as nice as the lobby/ kitchen/ and pool area.

Large spacious rooms ruined by staff who would not stop knocking at our door on check out day. I have never been treated so poorly as a world traveler with Ambassador status in my life. My husband and I paid for late check out upon booking. On our last day staying here and we were interrupted not once, not twice… but FOUR times, despite paying for late check out. The first knock was well before check out time, waking us up during our hard earned getaway. If the goal from management is to make your guests feel like unwelcome intruders, you have certainly achieved that. There is truly no explanation or justification for treating your guests so poorly. As a former Marriott employee, I can say this is unacceptable in every regard. Do better and stop chasing out your paying guests. Unbelievable.

This hotel is conveniently located near the beautiful beach areas of Redondo and Manhattan Beach. The parking was inside the gates. There are many good places to eat within a mile or two. Our room was clean and free of odor. The bathroom was small but clean and had all the amenities. The queen-size bed was comfortable. The kitchen area was furnished with the needed utensils. The AC unit was outside and near the window but was noisy at times. The place was fairly quiet. The breakfast was wonderful. Many fresh and hot foods such as scrambled eggs, sausage, crispy hash browns, and soft pancakes. The reason for not giving a five rating was for the misleading service and the advertised parking fee. At the check-in time, the female clerk gave us two small water bottles. She did not say it was free or that there was a charge for it. When I received the final receipt via email, I noticed that I was charged six dollars for the water. The second thing was the parking fee. The hotel website mentioned $25 for parking. However, at the check-in counter, the sign said $27.50. Other than these two issues, our stay was good. Read less