Extremely disappointing experience. I would not stay here again. When we arrived, there were no luggage carts available. Apparently, this entire hotel has only ONE luggage cart for all of its guests, which is ridiculous. I am pregnant and still had to unload and carry my own luggage because the hotel could not provide something as basic as a luggage cart. The worst part of the experience, however, was the front desk staff. Their attitude was rude, unwelcoming, and made me feel that I was being treated differently because of my race. I found their behavior discriminatory and completely unacceptable. For a Japanese hotel, this kind of treatment reflects very poorly on the hospitality and standards the hotel claims to represent. The rooms are also terribly soundproofed. You can hear absolutely EVERYTHING your neighbors do, with almost no sense of privacy or comfort. Between the lack of basic guest services, the unacceptable treatment at the front desk, and the extremely poor soundproofing, I cannot recommend this hotel. Definitely not the level of service or hospitality I expected.

I stayed here twice, and both times the front desk service was terrible. We asked a Japanese and Filipino staff members at the front desk to have our towels changed, but they never replaced them. This happened during both of my stays. When I asked the housekeeping staff directly, they were very kind and immediately gave us fresh towels. They also said they had never been informed by the front desk about our request. I also don't understand the purpose of the comment section on the reservation form. The front desk told me that they don't see those comments anyway, so what's the point of having it? Management really needs to improve the front desk service or replace the staff. This was a very disappointing experience.

June 2026: Buyer beware! That is unless, you like the idea of a $350/night dirty motel. This is not a hotel. It’s a dirty, creaky, smelly old motel. Banged up prison-like doors, a horrifying convalescent hospital smell in the public hallways. I shall go on: holes in the hallway walls, 25-yo smelly wall to wall carpeting in the hallways, dirty dusty EVERYTHING. The first room key they gave us was to a room so alarmingly unclean, my husband didn’t put his bags down and looked at me like this was a joke. His first words: “HOW MUCH??” We retuned to the desk to report the condition of the room and were challenged. Let us send housekeeping up there to challenge your feedback. No one at #Redac has set foot in hospitality school. I am so mad at myself for not trusting the red flag that began with the phone call that morning from LAX, giving them a quick heads up that our flight landed early. It was like an AI rabbit hole of weird phone calls with vague, dismissive, and unprofessional transfers from one rabbit hole to the next. That night as we reluctantly climbed in bed (after a full bed-mites bedding check) we ran the numbers on had we just walked out and driven to a brand name, a Ramada or a Hilton, honestly for $350 they would have been leagues above this experience because they have to be. Our friends at REDAC clearly report to no one. Who cares ? they bounced us to the exact same situation across the hall. Embarrassing. Depressing. Gross. Stay very, very far away from this fleabag. June 2026

We checked in this hotel to reset, relax, and recover from a big task before going back to work. The receptionist gave us a dirty room, entering the room i find it weird because the room got a strong bleach smell but it was disgusting and shocking to see the beds and bathroom sink full of black hair, even the curtains and the microwave was dirty and with some stains. When we asked the receptionist to change our room, she was rude and even trying to accuse us of lying. She refuse to give us a different room or for any upgrade. The receptionist even argue and making assumptions about clients do always like , which is disrespectful, unprofessional, and rude… it was shocking, frustrating, and hopeless when you got a receptionist who is unprofessional and do not know how to properly take care customer’s concerns. First, why would she accuse the client when it was their staff who did not properly clean the room; second, clients are tired and a rude and disrespectful attitude from a receptionist is definitely uncalled for; thirdly, she was not supposed to argue and disrespect the client instead find ways to br helpful to resolve concerns. . Definitely it is their fault, why would the client suffer. The receptionist is arrogant and rude. The rooms are not properly maintained and cleaned. We will never go back and will definitely get better options.

Do NOT stay here!! A big waste of time and money. The moment we walked in, we got bad customer service. Saki (was her name) - never in my 15 years of booking various hotels have I experienced such bad customer service. She was laughing and yelling in my face when i kindly asked her where the bathroom was, and her response was “the first floor,” with the worst attitude in the world! I told her that I had never been here before and she still hesitated to show me where the bathroom was. She was so rude and we will never be staying here again.

Room 341 is bad. Needs major update and better cleaning. See pictures. I paid for 2 queen beds, was given a king bed. Elevator is dirty. Housekeeping needs to report stuff better. Maintenance needs to do better upkeep of room(s). I didn't even bother to take pics of the ceiling in the hallways of 3rd floor, lots of water stains. Won't stay again. Can't recommend.

Location is awesome, close to everything. Quiet. We got an upgrade to my fave room. 312. But no toothbrush was provided this time. The check in took some time coz there s lots of people checking in. But its worth the wait for the upgrade. I had a very relaxing stay. I will be back soon. This was our third time here. Cant wait for our forth time.

Can always rely on this hotel being very clean clean clean!!! Thank you Redac! Service as only the Japanese culture knows. Much more superior than your typical American owned hotel. Japanese Hoteliers know how to treat guests and they have wonderful cleanliness that's superior to most other hotels.

Tried to check in around 11 PM. A young female staff member was chewing gum and using her phone while handling my check-in. She insisted a physical card was required for the deposit and refused tap payment. All alternative solutions (paying the next day, leaving my passport, etc.) were rejected without any effort to help. When I expressed frustration, she responded in a very rude, condescending way, saying: “Do you even want to leave your luggage? If you don’t like it, just cancel. You won’t get a refund anyway.” This was said while still chewing gum. Because it was late and exhausting to find another hotel, I had no choice but to go back for my bag (over 1 hour round trip). I finally checked in with another male staff member. Despite requesting in advance not to be placed in an end room, I was given the very last room. The room had an open window, mold around the curtains and window frame, and multiple ants near the window, on the floor, and even around the coffee machine. I was moved to another room, where I still saw insects. It should also be noted that housekeeping is not provided daily and only comes if you call and request it, which was not clearly explained in advance. In the end, the final room I was moved to had acceptable cleanliness, but the overall experience had already been ruined. I understand hotel policies, but staff attitude, cleanliness, and room quality are separate issues. Paying guests deserve at least basic respect. The positives were free parking and a washlet.

Hotel is Japanese style with Japanese-type bidet. Room and bed are standard for hotel this level. Toilet seat is smaller than the standard size. The biggest issue is the internet connection, it is spotty and super slow. I have never experienced this in any other hotels. Front desk at night said she reported the issue but front desk in the morning is not helpful at all. It’s very inconvenient!